Information for Cloud Resellers about how to work with Genesys Customer Care for Case Management. Genesys Care Support Processes for Cloud Resellers Genesys Engage cloud Customer Care Support Guideĭownload information for Engage cloud customers about Response, Restoration and Resolution targets and Responsibilities.
Provides information for General Data Protection Regulation (GDPR) support specific to Genesys Engage cloud.ĭownload this guide for detailed information about how Genesys Engage cloud can work for your enterprise. Provides information about both real-time dashboard views and historical reports. Information for Cloud customers about how to work with Genesys Customer Care for Case Management. Genesys Care Support Processes for Cloud Subscriptions
Stay up to date with the latest Genesys Engage cloud component upgrades. Provides information for supervisors about using Platform Administration, Reporting and other Genesys Engage cloud user interfaces. Information for administrators about using Platform Administration, Reporting and other Genesys Engage cloud user interfaces. Information for Agents about using Agent Desktop, Workforce Management and other Genesys Engage cloud user interfaces.
